Payment Policy

Accepted Methods of Payment
PayPal

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Return Policy
Items will be accepted for a  refund within 30 days upon receipt of item. Items unaccepted for refund if worn or appear to be  worn. Item will be shipped back to customer at customer's expense. Thank you.

Mailing Address For Returns
     Nelson's Shoes
     Returns Department  
     2718 Crestline Drive
     North Charleston, SC 29405

Shipping Policy

Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm. You should receive your purchased items within 7-10 business days. Nelson's Shoes ships to the continental US and APO addresses only.

Carriers
We use the following carriers to deliver our orders:
USPS
UPS

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.